Refund Policy
Last updated: October 3, 2026
Thank you for choosing House of Sadhana.
We create digital products designed for personal reflection, practice, creativity, and intentional everyday living. Because our products are delivered digitally and may become accessible immediately after purchase, our refund policy differs from policies commonly used for physical products.
Please review this policy before completing your purchase.
1. Digital Products
Unless expressly stated otherwise on the product page, products sold by House of Sadhana are digital products.
No physical item will be shipped.
Digital products may include:
- ebooks and digital guides;
- printable journals and planners;
- worksheets and activity sheets;
- printable cards and card decks;
- tarot-related resources;
- digital artwork;
- printable wall art;
- wallpapers;
- affirmation and reflection resources; and
- other downloadable files.
2. General Refund Policy
Because digital products can generally be accessed, downloaded, or copied immediately after purchase, we do not ordinarily offer refunds, returns, or exchanges for change-of-mind purchases once the digital product has been delivered or made available for access.
Please review the product description, preview images, file information, compatibility details, and other information provided on the product page before purchasing.
Nothing in this policy limits any refund, cancellation, or other consumer right that cannot lawfully be excluded in your jurisdiction.
3. When We May Provide a Refund or Replacement
Although digital-product purchases are generally final, please contact us if there is a genuine problem with your order.
Depending on the circumstances, we may provide troubleshooting assistance, a replacement file, corrected access, or a refund where appropriate.
Examples may include:
Duplicate purchase
You accidentally purchased the same digital product more than once in substantially the same transaction context.
Incorrect product delivered
The digital file you received is materially different from the product you ordered.
Corrupted or unusable file
The supplied file is corrupted or cannot reasonably be opened using the software or format described on the product page.
Missing files
Your order is complete but one or more files described as included with the purchased product are missing.
Download or access problem
A technical problem on our side prevents you from accessing the purchased product and we are unable to provide a working alternative after reasonable troubleshooting.
Material product error
The supplied digital product contains a significant technical or production error that substantially prevents its intended use and we cannot reasonably correct or replace it.
A refund is not automatic in these circumstances. Where the issue can reasonably be resolved by supplying the correct file, restoring download access, or providing a corrected version, we may attempt to resolve the problem first.
4. Change of Mind
We generally cannot provide a refund because you:
- changed your mind after purchasing;
- decided you no longer want or need the product;
- purchased the product by mistake without reviewing the product information;
- expected a physical product when the product page clearly identified the item as digital;
- did not use or download the product after purchasing it;
- later found a different product you prefer; or
- expected a particular personal outcome that was not promised as part of the product.
Please carefully review the product page before checkout.
5. Digital Product Expectations
A refund will generally not be provided solely because:
- you do not like the design or writing style after purchase;
- the product does not match a subjective expectation not stated on the product page;
- you expected additional content that was not included in the product description;
- you do not have appropriate software or equipment to use the stated file format;
- your printer produces different colors or results;
- your device displays colors differently;
- you selected an unsuitable paper size or print setting; or
- you no longer wish to use the resource.
We aim to provide sufficient information on our product pages to help you understand what you are purchasing.
6. Printing Differences
Many House of Sadhana products are designed to be printable.
Printed results may vary depending on your:
- printer;
- ink;
- paper;
- printer settings;
- scaling settings;
- screen calibration; and
- commercial printing provider.
Minor variations in color, size, margins, or appearance resulting from a customer's device, printer, paper, or printing service are not ordinarily considered product defects.
If the underlying digital file itself appears to contain a technical problem, please contact us.
7. Free Products
Products offered free of charge do not have a purchase price to refund.
If you experience a technical issue with a free resource, please contact us and we will make reasonable efforts to help you access the correct file.
Free products remain subject to our applicable Terms of Service and Personal Use License.
8. Accidental Duplicate Purchases
If you accidentally purchase the same product more than once, please contact us as soon as possible.
Where we can verify a genuine duplicate transaction, we may refund the duplicate charge to the original payment method.
9. Unauthorized or Fraudulent Transactions
If you believe your payment method was used without your authorization, please contact us promptly and also contact your bank, card issuer, or payment provider as appropriate.
We may request information reasonably necessary to investigate the transaction and protect the security of the account and order.
Suspected fraudulent activity may be reported to the relevant payment provider or authorities where appropriate.
10. How to Request Assistance or a Refund
If you believe your order qualifies for assistance or a refund under this policy, contact us at:
Email: [your support email]
Please include:
- your full name;
- email address used for the order;
- order number;
- name of the product;
- description of the problem; and
- screenshots or other relevant information, where useful.
Please do not send sensitive payment information, such as your complete credit or debit card number.
Providing complete order information will help us investigate the issue more efficiently.
11. Request Period
For technical issues, incorrect files, duplicate purchases, or similar order problems, we recommend contacting us within 7 days of purchase so that we can investigate promptly.
Requests submitted after this period may still be considered where required by applicable law or where circumstances reasonably justify further review.
The 7-day period does not override any longer period or remedy that you are entitled to under mandatory consumer-protection law.
12. Refund Processing
If a refund is approved, we will generally issue it to the original payment method used for the purchase.
After we issue a refund, your bank, card issuer, or payment provider may require additional time to process and display the refund.
Processing times are controlled by the relevant financial institution or payment provider and are outside our direct control.
Where the original payment method cannot reasonably accept the refund, we will determine an appropriate alternative where required.
13. Access After a Refund
If a digital-product purchase is refunded, your license to use that product may end, except where applicable law provides otherwise.
You should delete any downloaded copies of the refunded product and discontinue further use.
We may revoke future download access associated with the refunded order where technically possible and legally permitted.
14. Chargebacks and Payment Disputes
If you experience a problem with an order, we encourage you to contact us first so we have an opportunity to investigate and resolve the issue.
Nothing in this section prevents you from exercising any lawful right to dispute an unauthorized or otherwise qualifying transaction through your bank, card issuer, payment provider, or applicable consumer-protection process.
We may provide relevant order, delivery, download, and communication records to payment providers when responding to a payment dispute.
15. Promotions and Discounted Products
Products purchased using a discount, promotional code, bundle price, or special offer are subject to the same refund principles described in this policy unless the promotion expressly states otherwise.
A discounted purchase is not automatically refundable solely because the product is later offered at a different price.
16. No Guaranteed Outcomes
Some House of Sadhana products relate to personal reflection, journaling, tarot, relationships, boundaries, affirmations, manifestation, spiritual practices, Vastu, wellbeing, or similar subjects.
Individual experiences vary.
A refund is not ordinarily available solely because a product did not produce a particular personal, emotional, spiritual, relationship, financial, wellness, or other outcome.
We do not guarantee such outcomes.
Please review our Disclaimer for additional information.
17. Consumer Rights
Nothing in this Refund Policy is intended to exclude, restrict, or modify rights or remedies that cannot legally be excluded under applicable consumer-protection law.
If mandatory laws in your country, state, or region provide additional cancellation, refund, replacement, or other rights, those rights will apply where legally required.
18. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes to our products, business practices, payment methods, or applicable requirements.
The latest version will be published on this page with the revised “Last updated” date.
Changes will not affect mandatory rights applicable to purchases made before the change.
19. Contact Us
If you have questions about this Refund Policy or experience a problem with your digital purchase, please contact us:
House of Sadhana
Website: houseofsadhana.com
Email: info@houseofsadhana.com
Operated by: House of Sadhana